Privacy Policy

1. Introduction

Smile Link Dental Laboratory (“Smile Link”, “we”, “our”) is a professional dental laboratory based in Abu Dhabi, UAE. This Privacy Policy explains how we collect, use, protect, and handle information submitted through our website at smilelinklab.com.

Our services are provided exclusively to licensed dentists and dental clinics. This website is not directed at patients. If you are a patient seeking dental treatment, please contact your treating dentist directly.

By using our website or submitting information through our contact or case submission forms, you agree to the practices described in this policy.

2. Information We Collect

2.1 Contact Form Submissions

When you submit a contact inquiry through our website, we collect:

• Full name
• Clinic or practice name
• Email address
• Phone number
• Message content

2.2 Case Submission Forms

When you submit a dental case for production, we may collect:

• Your name and contact details
• Clinic name and location
• Case specifications, including shade, material, dimensions, and prescription details
• Digital impressions, scan files, photographs, or X-rays uploaded as part of the case brief
• Patient reference identifiers. We recommend using anonymised case codes rather than patient names

We do not knowingly collect direct patient identifiers such as Emirates ID numbers, passport numbers, or national health record numbers. If such information is included in a submission, it is the submitting clinic’s responsibility to ensure appropriate patient consent has been obtained.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• Responding to your inquiries and providing quotes
• Processing and producing the dental cases you submit
• Communicating case status, delivery, and quality assurance updates
• Maintaining records of our business relationship
• Improving our services and internal processes

We do not use your information for unsolicited marketing, nor do we share it with third parties for advertising purposes.

4. Legal Basis for Processing

We process your information under the following legal bases in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL):

• Contractual necessity — to fulfil the case production services you have requested.
• Legitimate interests — to communicate with you, manage our business relationship, and maintain records.
• Legal obligations — where retention is required under applicable UAE commercial or health-related regulations.

5. Data Sharing

We do not sell, rent, or trade your information. We may share information only in the following limited circumstances:

• With logistics and courier partners, solely for the purpose of delivering completed cases to your clinic.
• With our software and cloud service providers, such as laboratory management systems and file storage, under confidentiality agreements.
• With competent authorities if required to do so by UAE law.

6. Data Retention

We retain contact form submissions for a period of 12 months from the date of submission, unless a business relationship results from the inquiry.

Case-related records, including specifications and digital files, are retained for a minimum of 5 years to support warranty, re-order, and regulatory compliance requirements. You may request earlier deletion where no legal retention obligation applies.

7. Data Security

We take reasonable and appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encrypted file transmission and storage for case files
• Access controls limiting data access to authorised personnel only
• Regular review of our data handling practices

No method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your information to a professionally reasonable standard.

8. Your Rights

Under UAE data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where no legal obligation requires its retention
• Withdraw consent where processing is based on consent
• Object to processing in certain circumstances

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

9. Cookies and Tracking

Our website does not currently use cookies for advertising or analytics. If this changes, this policy will be updated accordingly and a cookie consent mechanism will be implemented.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be published on this page with an updated effective date. Continued use of our website after publication constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: